Returns, Refunds, and Exchanges Policy

Returns Policy

If you are dissatisfied with your merchandise at any time you may return it within 30 days of purchase for a replacement or refund of your full merchandise cost. It’s part of our no-risk customer guarantee.

How To Return An Item

Your item must be in its original packaging to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@sinofresh.com to request a refund and we will assign you a Return Authorization Number.

2. Mail your returned item to:
Healthwise Distributors LLC
C/O David Olund
Returns Department Return Authorization Number___
1160 Hudson Road
Venice, FL 34293

3. Include in your package a signed letter stating the reason for your return and the original receipt or copy of your Internet purchase confirmation.

NOTE: The method of refund will be determined by the original method of payment.

Exchanges
If your item was unusable due to damage in shipping or a defect in manufacturing, we will provide a replacement at no charge upon receipt of the damaged product at the Return Mailing Address shown, along with your written request for exchange and replacement.

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Healthwise Distributors LLC
C/O David Olund
1160 Hudson Road
Venice, FL 34293

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8 am – 5 pm.

Carriers
We use the following carriers to deliver our orders:
USPS
UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.